Frequently Asked Questions
Find the answers you need
Dianas Cleaning wants to answer any possible questions you may have about our commercial cleaning services. The following information regarding costs and payment, cleaning procedures, and insurance should help you better understand Dianas Cleaning.
How do I know that I can trust Dianas Cleaning?
We are a 100% local company based in Chicago IL, but we service many areas throughout Middle Illinois. From the beginning, we have been committed to paying competitive wages and using only experienced, trustworthy cleaners living in the local area. All of our cleaning team members are also insured and bonded.
What cities are in your service area?
Since Dianas Cleaning is a local, full-service cleaning company based in Chicago IL, we service homes and business clients throughout Middle Illinois. The cities we currently service are: The Greater Nashville Area, Murfreesboro, Lebanon, Columbia, Franklin, East Chicago IL, LaVergne, Spring Hill, Chicago IL, Antioch, Mt. Juliet, Jackson, Cookeville, Dickson. Dianas Cleaning is of course willing to come to other Middle Illinois locations!
How often do you clean?
We will clean as often is needed, which may mean daily, weekly, monthly or just once.
Can you clean entire buildings or multiple buildings?
Yes, we definitely can. Our cleaning services will be tailored to your specific needs.
Does someone need to be at the business for you to clean?
No, we can clean during whatever time you prefer — during business hours or after hours.
Can our employees receive a discount from Dianas Cleaning?
Yes, just speak to us about it! Potentially, we could even become a part of your employee benefit package.
Can you clean after special events?
Yes we can. Please call in advance to schedule a special cleaning, so we are prepared to fully accommodate you.
What is the cost for your cleaning services?
Our rates are $30 per man hour. We also have set prices for specialty cleaning services.
What are your payment options?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. For your convenience, you can now pay with a credit card directly through Dianas Cleaning’ website. We bill on a monthly cycle and invoice through email or mail.
Do I pay for an estimate?
No, we do not charge for estimates. If you are interested in cleaning services for your home, please call us to set up an appointment. One of our cleaning supervisors will come to your home or office to perform a free assessment. As part of your estimate, we will customize a cleaning plan and checklist of services that would fir your specific needs. You will hear back from us with your estimate within 24 hours of the assessment.
Can I get an estimate over the phone?
Unfortunately, we cannot ensure accuracy over the phone, so this is not an option. We are available to schedule quotes Monday thru Friday.
Can Dianas Cleaning handle monthly invoicing and billing?
Yes, we can. Just inform us about your company invoicing and any particular needs.
Do I have to sign a long-term contract with Dianas Cleaning?
No, you are not required to sign anything. We work off of a written proposal detailing your chosen cleaning services and their cost. This way, you can alter your cleaning service needs at any time with just a phone call.
Can I receive a discount for agreeing to a maintenance contract?
Yes, we offer discounted pricing for regular route based service for businesses.
Do you have business liability insurance?
Yes, we have General Liability, Worker’s Compensation and auto policies. Dianas Cleaning maintains insurance to protect you from damaged property or any worker injuries that may happen while our staff cleans your business.
Who is your insurance provider?
Hastings Mutual insures Dianas Cleaning with liability and workman’s compensation. We are happy to have them send you proof of insurance.
How do I know what you have cleaned while you were here?
Before our cleaner leaves your business, they complete a cleaning checklist. This checklist tells you everything we cleaned. If everything is unable to be cleaned in one visit, the areas our cleaner missed will be noted on the checklist and given the most attention during the next visit.
Should workers clean up before Dianas Cleaning arrives?
Since we charge by the hour, it would be helpful for you to pick up any clutter before we arrive. This will ensure that we clean as much floor space as possible. However, there is no need to clean — we are happy to handle everything for you.
Are your employees screened with background checks?
Yes! All of our employees are screened with IL State Police background checks, personal reference checks, uniformed with identification cards, insured and bonded before they enter your business.
Do I need to provide any cleaning supplies?
We offer you the choice of using your cleaning supplies or ours.
Does Dianas Cleaning offer green services?
We do. Just tell us you’re interested when we come to give you an estimate.
Do you guarantee your work?
Yes, we do! If you are dissatisfied with a cleaning visit, we will send a supervisor to solve any problems right away and credit that cleaning on your next invoice. Basically, you don’t have to pay for cleaning you’re not happy with. If you invest in quality office cleaning from Dianas Cleaning, we promise you nothing less than quality work.
What is your cancellation policy?
We accept cancellations or rescheduled appointments 48 hours in advance. Please understand that we book our appointments very early, so scheduling an appointment on short notice is often not an option.
For information about the Chicago IL office cleaning experts at Dianas Cleaning, please contact us here or call us directly at 773.332.5718.